Contact us

We hope you find everything you need on our website to help you plan your holiday but sometimes you can’t beat a conversation with a real person.

Our experienced team is happy to help before, during and after your holiday, over the phone, on the campsite or by email. You'll always be charged at a local rate when you call us.

You might also find the answer in our Frequently Asked Questions.

Opening hours

Mon - Thu: 9am - 8pm

Fri & Sat: 9am - 5pm

Sun: 10am - 4pm

Before you book

If you're looking for advice on which campsite to choose or how to get there, please call our Sales team. They are on hand seven days a week to pick up your calls or emails.

Already booked

If you've a question about an existing booking you can call us on 01 242 1901 or email Please quote your booking reference to help us answer your query as quickly as possible.

We aim to answer any questions received Monday to Thursday within one working day and queries sent between Friday and Sunday within two working days.

During your holiday

Our friendly campsite couriers are highly trained – whether you’re looking for information on the local area or need to report a problem with your accommodation, they'll be happy to help.

Pop in to the Canvas Holidays reception on the campsite to speak to your courier or to take a note of their mobile number if they’re busy elsewhere.

When things go wrong

We hope you have an excellent holiday but if you’re not happy with something during your stay, we suggest you take the following steps:

  • Speak to your Canvas Holidays courier who will do their best to help.
  • If you still aren't getting the answers you're looking for, you can call our Head Office on 00 44 1383 629 000.
  • You can also fill out one of our Customer Comment Forms, available from your courier. Just remember to send it to us (with a covering letter) within 28 days of your return home so that we can help as quickly as possible.
  • You can also email us when you return from your break (within 28 days please) at .

Head office

Canvas Holidays, 
Claymore House, 
Enterprise Way, 
KY11 8PY

t:  01 242 1901

Share your feedback

If you want to share your holiday experience with other customers you can use our online customer review service.

When you return, we’ll send you an email asking you to review your holiday. This information is then published on our website to help other customers decide which campsite is right for them. We publish good or bad reviews! Just make sure your review follows our review guidelines.

Social media

You can also find us on these social media channels.